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February 2009 It’s never too late to follow up
December 2008 Something a little different this year
October 2008 Anything else I can sell you? (upselling)
August 2008 Hey, Big Spender… (finetuning the database)
May 2008 Saving cents, making sense… (e-newsletters)
March 2008 Ve haf all your information… (databasing)
January 2008 It’s only great if the customer says it is… (customer service)
November 2007 “Maybe if I wore a monkey suit?” – surveying for customer satisfaction!
September 2007 Excuse me, I’ll just get my glasses” – can we read your business card?
July 2007 It’s okay to blow your own trumpet (sometimes…)
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